PRINTSTOP LIMITED - TERMS & CONDITIONS

Important Notice

These terms and conditions (hereinafter: “terms of use” or “terms”) apply to your use of our webpage www.printstop.com.hk (“Website”), when you use our PC stations or self-service printing services at any of our physical sites (“Printing Sites”) or all other services (“Other Services”) we agree to provide to you from time to time (collectively, Website, Printing Sites and Other Services, our “Services”).

Our Services are operated by Printstop Limited, a private limited company, incorporated and existing under the laws of Hong Kong, under registration number 77190515 of 2/F., Tern Centre, Tower 1, 237 Queen's Road Central, Hong Kong (hereinafter "We" or “us”).

Please read these terms and conditions carefully before using our Services. It is a legal document that explains your rights and obligations related to your use of our Services.

1. Definitions

Unless otherwise specified, the definitions and rules of interpretation in this section apply to these terms of use and generally when using our Services:

  • Content: means printable or scannable material (images, text, and other printable or scannable content) uploaded by you via the Third Party Software at the Printing Sites

  • Document: means Content turned into a scanned electronic file or a physical paper print-out by a printer or copier operated by us.

  • Princh: means Princh A/S, a company organized and existing under the laws of Denmark, identified with VAT Number DK37833789, and with its principal place of business at Bjørnholms Allé 22, 8260 Viby J, Denmark and their terms and conditions may be found at: End User Terms & Conditions | Princh.

  • Third Party Software or Software: means the software delivered by a third party including but not limited to Princh and any other service providers engaged by us, including, but not limited to, third party server, third party printing, scanning, and copying software.

  • Processed Document: means one or more Documents submitted by you to our printer or copier via the Third Party Software at the Printing Sites with the purpose of turning the electronic file(s) into a physical or scanned Document of one or more pages.

  • Restricted Content: means any content that:

    • a. infringes on intellectual property rights, including copyright, trademarks, patents, or trade secrets;
    • b. is illegal or promotes illegal activity, such as drug trafficking, terrorism, or child exploitation;
    • c. contains sexually explicit material that is obscene or violates applicable laws;
    • d. is defamatory, libellous, or otherwise harmful to the reputation of individuals or entities;
    • e. violates privacy rights by disclosing confidential information without consent;
    • f. contains malware, viruses, or other harmful software;
    • g. is discriminatory or hateful based on race, religion, gender, sexual orientation, or other protected characteristics; or
    • h. violates any other applicable laws or regulations.

2. By using our Services, you accept these Terms

By using our Services, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our Services. We recommend that you print a copy of these terms for future reference.

3. There are other terms that may apply to you

These terms of use refer to the following additional terms which also apply to your use of our Services:

  • Our Privacy Policy: which sets out how we collect and may use your personal information;

  • Our Printstop Membership Programme Terms and Conditions (If you apply and are accepted to our Printstop Membership Programme).

4. Contact Information and Complaints

If you have any questions about these terms of use or any questions regarding our use of your personal data, please contact us at: Info@printstop.com.hk

5. We may make changes to these Terms and our Services (including suspension and withdrawal)

  • 5.1 These terms of use are regularly reviewed and was last updated on June 30, 2025. We may amend these terms of use from time to time. For this purpose, we will provide you with notice of amendments to these terms of use and update the “last update” date above. Every time you wish to use our Services, please check these terms to ensure you understand the terms that apply at that time. Once any updated terms of use are in effect, you will be bound by them if you continue to use our Services.

  • 5.2 We do not guarantee that our Services, or any content on it, will always be available or be uninterrupted. We may update, suspend, withdraw and change our Services from time to time for any reason, including but not limited to: to reflect changes to services provided by us, our users' needs, maintenance and our business and operational priorities.

  • 5.3 We will try to give you reasonable notice of any major changes to our Services.

6. We may transfer these Terms of Use to someone else

We may transfer our rights and obligations under these terms of use to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms of use. You may not assign these terms of use without our prior written consent.

7. Account and Account Safety

  • 7.1 In order to use Printing Sites and any other services offered at our Printing Sites, you may be required to register and maintain an account with us by providing us with various personal information. Any information provided by you must be accurate, complete and current at all times. Failure to do so constitutes a breach of these Terms of Use, which may result in immediate termination of your account on our Services.

  • 7.2 It is your sole responsibility to ensure that any user identification code, username, user identification details, password or other piece of information as part of our security procedures to access our Services or third-party service (“Account Details”) are kept confidential at all times and you must not disclose it to any third party.

  • 7.3 By using our Services, you confirm that:
    • (a) you are solely responsible to keep Account Details confidential and you must not disclose it to any third party;
    • (b) you agree to ensure that you log out of your account at the end of each session;
    • (c) you are responsible for all activity on your account even if, contrary to these terms of use and other applicable terms and conditions, someone else uses your account;
    • (d) you acknowledge and agree that we are not responsible for any lost, stolen, or compromised account or any resulting unauthorized activities or resulting unauthorized payments or withdrawal of funds; and
    • (e) If you know or suspect that anyone other than you know your Account Details or unauthorized use of your account, you must promptly notify us at Info@printstop.com.hk or through other means of notification provided by us.

8. Scope of Services

  • 8.1 At our Printing Sites, our services currently include (i) offering self-serving printing, scanning, and copying services to you via Third Party Software (“Printing Facilities”) and (ii) providing computer facilities with internet connections (“PC Facilities”).

  • 8.2 When using our facilities at our Printing Sites, you are subject to any rules and policies governing your usage of such services, these will be displayed at the Printing Sites, you must read these and by using our Services, you agree that you will comply with them.

  • 8.3 You may connect to our Printing Facilities while using our PC facilities or via a tablet, mobile or laptop, using your own internet connection. To connect to the Printing Facilities, you will be directed to the Third-Party Software, we are not a party to any agreements entered into between you and provider(s) of Third Party Software, by using such software you confirm that:

  • 8.4 We are not responsible for:
    • (a) The output quality, accuracy, legality, or appropriateness of Content uploaded by you;
    • (b) The performance, availability, or reliability of Third Party Software;
    • (c) Any disputes or interactions between you and the providers for Third Party Software;
    • (d) Any losses caused by your use of the Third Party Software; and
    • (e) Any losses caused by the failure of a Processed Document to be processed correctly (i.e. Correct Processing) due to an error originating within the Third Party Software.

      For avoidance of doubt, “Correct Processing” must be understood as:
    • (a) The output file must be in the specified format selected by you during the ordering process.
    • (b) The processed document must accurately reflect the content of the original Document, free from errors, omissions, or alterations that materially affect its intended use (e.g., missing pages, incorrect text formatting).
    • (c) The Processed Document must print correctly according to standard printing specifications (e.g., proper margins, undistorted images).

9. Payment & Price

  • 9.1 The indicated total price for your use of our PC Stations or our self-service printing services at our Printing Sites are as follows (“Price”):
    • For your use of our PC Stations:
      Option 1: HK$ 0.8/minute, if you register an user account with us and registration is accepted by us;
      Option 2: HK$25 per 30 minutes; HK$50 per 60 minutes; HK$75 per 90 minutes; and HK$150 per 180 minutes, if you do not register a user account with us;
    • For your use of our self-service printing services:
      A4 (Black & White): HK$2.00
      A4 (in Color): HK$4.00
      A3 (Black & White): HK$2.50
      A3 (in Color): HK$4.50
  • 9.2 The Price or any other prices displayed or as communicated by us are only indications and are valid only for the moment that they are displayed or communicated. We reserve the right to change any indicated Prices or other prices displayed without prior notice. Such a change will have no effect on Processed Documents, which have already been paid. If you use our self-printing services via the Third-Party Software, the price indicated on the software may differ to the prices stated above and such Price shall be accurate and final.

  • 9.3 While we endeavour to ensure the accuracy of pricing information displayed, in the event of a pricing error, we are not bound by the inaccurate pricing displayed or reflected in the Processed Document order. All parties have the right to cancel the Processed Document without penalty. Upon cancellation due to a pricing error, we will promptly issue a refund to you for any amounts paid towards the affected Processed Document.

10. Content

  • 10.1 You are solely responsible for the legality and appropriateness of all Documents and Content they upload to the Third Party Software at the Printing Sites. You agree not to upload any content that violates applicable laws or regulations, including but not limited to copyrighted material, obscene content, defamatory material, or content that infringes on intellectual property rights.

  • 10.2 Content uploaded or processed through the Third Party Software at the Printing Sites that is considered “Restricted Content” is prohibited, if it falls within any of the following categories. The following categories are not exhaustive and do not supersede or contradict the definition of “Restricted Content” as defined in section 1. You remain solely responsible for reviewing both section 1 and this section to ensure full understanding and compliance with permissible content requirements.
    • (a) Intellectual Property Infringement: Content that violates intellectual property rights, such as copyrighted material, trademarks, patents, trade secrets, or other proprietary information, without proper authorization.
    • (b) Sexually Explicit Material: Content that is pornographic, obscene, or otherwise sexually suggestive in nature and may be harmful or offensive to others.
    • (c) False or Harmful Information: Content that is false, inaccurate, misleading, harassing, racially or ethnically offensive, harmful to minors, libellous, or defamatory.
    • (d) Malicious Software: Content that contains viruses, Trojan horses, worms, or other malicious software designed to harm computer systems or networks.
    • (e) Illegal Activity: Content that promotes or facilitates illegal activities, such as drug trafficking, terrorism, child exploitation, or other criminal offences.
  • 10.3 We do not claim any ownership rights in Content submitted through the Third Party Software at the Printing Sites. You retain all ownership rights to your content.

    We have no obligation to review Content for accuracy, legality, or appropriateness. You are solely responsible for all Content you submit and for ensuring that it complies with all applicable laws and regulations, including intellectual property rights and privacy laws. We shall not be liable for any Content submitted through the Third Party Software at the Printing Sites.

  • 10.4 We reserve the right to monitor, remove or block any Content that we deem to be in violation of these terms or that is otherwise inappropriate or illegal.

11. Disclaimer of Warranties; Limitation of Liability

  • 11.1 To the extent permitted by applicable laws, we, our affiliates and our and our affiliates’ third party licensors and service providers each expressly disclaim all representations and warranties concerning our Services, whether oral or written, including without limitation warranties of accuracy, timeliness, completeness, results, and the implied warranties of non-infringement, merchantability and fitness for a particular purpose, even if we, our affiliates and our and our affiliates’ third party licensors or service providers have been informed of such purpose, or any representations and warranties arising from course of performance, course of dealing, or usage of trade.

  • 11.2 SUBJECT TO SECTION 12.3, EXCEPT AS SPECIFICALLY STATED OTHERWISE IN THESE TERMS OF USE, IN NO EVENT WILL WE BE LIABLE TO YOU FOR (I) LOST PROFITS; (II) LOSS OF BUSINESS; (III) LOSS OF REVENUES; (IV) LOSS, INTERRUPTION OR USE OF DATA; (V) ANY CONSEQUENTIAL OR INDIRECT DAMAGES; OR (VI) COST OF COVER, ANY INCIDENTAL, SPECIAL, RELIANCE, EXEMPLARY OR PUNITIVE DAMAGES (IF APPLICABLE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EXCEPT TO THE EXTENT THAT ANY SUCH LOSS OR DAMAGES ARISES OUT OF OUR GROSS NEGLIGENCE, BAD FAITH OR WILLFUL MISCONDUCT. THE LIMITATIONS SET FORTH HEREUNDER WILL APPLY TO ALL CLAIMS AND CAUSES OF ACTION, REGARDLESS OF WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY.

  • 11.3 Nothing in these terms of use excludes or limits our liability or otherwise limits your remedies for any of the following:
    • a) death or personal injury resulting from our gross negligence or the gross negligence of our affiliates in connection with these terms of use; and
    • b) matters for which liability cannot be excluded or limited under applicable laws.

12. Third-Party Links

  • 12.1 Where our Services contains links to other sites, resources and services provided by third parties, these links are provided for your information only.

  • 12.2 We do not control these third-party web sites, plug-ins, applications and services and we assume no responsibility for, the content, privacy policies, or practices of any third-party web sites, plug-ins, applications or services.

  • 12.3 You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

  • 12.4 You may be required to review and accept the third-party’s privacy policy and terms and conditions prior to be able to use various services on our website and we would recommend that you read their privacy policies and terms and conditions prior to using such services.

13. Intellectual Property Rights

  • 13.1 Our Services, the trademarks, brands and logos, is protected by copyright and other intellectual property rights (including database rights) throughout the world and is owned by Printstop Limited or its licensors.

  • 13.2 By using our Services, it does not give you a right to frame, use or reproduce any of our copyrighted material, trademarks, or other proprietary rights of material, or other proprietary rights of material, except as expressly permitted in writing by us.

14. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

15. Prohibited Activities

  • 15.1 The content and information on our Website (including, but not limited to, messages, data, information, text, sound, photos, graphics, video, maps, icons, software, code and/or other material), as well as the infrastructure used to provide such content and information, is proprietary to us. Users agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through the Website.

  • 15.2 Additionally, when using our Services, you agree not to:-
    • (i) use it for any unlawful or promotes unlawful activity, such as drug trafficking, terrorism, or child exploitation;
    • (ii) use it for obscene or immoral purpose;
    • (iii) solicit others to perform or participate in any unlawful acts;
    • (iv) contains sexually explicit material that is obscene or violates applicable laws;
    • (v) violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
    • (vi) infringe upon or violate our intellectual property rights including copyright, trademarks, patents, or trade secrets or the intellectual property rights of others;
    • (vii) harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
    • (viii) submit false or misleading information;
    • (ix) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our Services or of any related website, other websites, or the Internet;
    • (x) violates privacy rights by disclosing confidential information without consent;
    • (xi) collect or track the personal information of others;
    • (xii) spam, phish, pharm, pretext, spider, crawl or scrape;
    • (xiii) access, monitor or copy any content or information of our Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
    • (xiv) "frame", "mirror" or otherwise incorporate any part of our Website into any other website without our prior written authorization;
    • (xv) attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us or any third-party providers in connection with our Services; or
    • (xvi) violates any other applicable laws or regulation.
  • 15.3 We reserve the right to terminate your use of our Services for violating any of the prohibited uses.

16. Rules about linking to our Services

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Services must not be framed on any other site, nor may you create a link to any part of our Services without prior written consent.

17. We are not responsible for viruses and you must not introduce them

  • 17.1 We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Services. You should use your own virus protection software.

  • 17.2 You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services, the server on which our Services is stored or any server, computer or database connected to our Services. You must not attack our Services via a denial-of-service attack or a distributed denial-of service attack.

  • 17.3 We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

18. Termination and Suspension

  • 18.1 We may terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms of Use. However, we may generally suspend your account or your access to our Services if we become aware or suspect any part of these terms of use including other applicable terms including, Privacy Policy, not being complied with.

  • 18.2 Upon termination, your right to use our Services will immediately cease. If you wish to terminate your account, you may simply discontinue using our Services.

  • 18.3 All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

19. Do not rely on information on our Services

  • 19.1 Your use of our Services is at your sole risk. Our Services is provided on an “AS IS” basis.

  • 19.2 The content on our Services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Services.

  • 19.3 Although we make reasonable efforts to update the information on our Services, we make no representations, warranties or guarantees, whether express or implied, that the content on our Services is accurate, complete or up to date. To the fullest extent possible pursuant to the applicable law, we disclaim all warranties, express or implied, with respect to the Website, its contents, our Services and each portion thereof, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose non-infringement or other violation of rights.

20. Indemnification

You agree to indemnify, defend and hold harmless us, and our affiliates, officers, directors, agents, partners, employees, licensors, representatives and third party providers (including our affiliates' respective officers, directors, agents, partners, employees, licensors, representatives, third party providers), from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorney's fees and related costs and expenses, due to or arising out of your use of the Website and our Services, our content or any portion thereof, your connection to the Website and Services, or your breach of these Terms of Use. We may transfer its exclusive rights to control the defense or settlement of any claims, demands or actions to the relevant third party.

21. General

  • 21.1 These terms of use and other applicable terms and conditions make up the entire agreement between you and us for the use of our Services. They supersede all prior understandings and agreements

  • 21.2 If any provision of these terms of use is held to be invalid, void or for any reason unenforceable by a court, such provision shall be deemed severable from these terms of use and shall not affect the validity and enforceability of the remaining provisions.

  • 21.3 You will not transfer any of your rights or obligations under these terms of use without our consent.

  • 21.4 Our performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.

  • 21.5 Our failure to act with respect to a breach by you of any provisions of these terms of use will not constitute a waiver of our right to enforce such provisions or any other provision of these terms of use subsequently.

  • 21.6 No agency, partnership, joint venture, employee employer relationship is intended or created by these terms of use.

  • 21.7 These terms of use do not confer any third-party beneficiary rights. All of our rights and obligations under these terms of use are freely assignable by us in connection with a merger, acquisition or sale of assets, or by operation of law or otherwise.

22. Governing Law and Dispute Resolutions

Please note that these terms of use, their subject matter and their formation, are governed by the laws of Hong Kong without regard to its conflict of law provisions. You and we both agree that the courts of Hong Kong will have exclusive jurisdiction.